Privacy Policy
Last Updated: Sat Nov 09 2024
1. Privacy Policy
At Kollabe, we take your privacy seriously. This Privacy Policy outlines the types of data that we collect, how we use it, and how we keep it secure. We also explain your rights and choices regarding the use of your data. By using the Kollabe web application, you agree to the collection and use of your data as outlined in this Privacy Policy. We use the data we collect in order to provide our services and to ensure that the Kollabe web application remains secure and reliable. We will never share your data with any third-party services, and we take the necessary steps to ensure that your data is kept secure. We use secure cookies to store session information, like your user id and the last time you were active. We use encryption to protect all data stored on our servers. We understand that your data is valuable and we take all necessary steps to ensure that it is protected. We are committed to protecting your privacy and we will never use your data in any way that is not outlined in this Privacy Policy.
2. Collection and use of information by Kollabe
Kollabe is committed to protecting the privacy of its users. We collect and use information only to provide our users with the best possible experience. When you use Kollabe, we collect information such as your email address, name, profile picture, and session information through the use of cookies. This information is only used to provide you with access to our services. We do not share any personally identifiable information with third parties. We do not sell or rent any information that we collect from our users. We store all user data securely. Kollabe offers both free and paid plans. For paid subscriptions, payment processing is handled securely by our third-party payment processor. We do not directly collect, store, or process your payment information such as credit card details. We only maintain basic subscription status information to manage your access to features. We take the security of our users' data seriously. We do not require or use any user password information on the site. We trust third party applications to handle your authentication. We only require basic information, like your name, user id, and email from these third party providers to identify you. When logging in with a third party, we save your name, email, and profile picture. This information helps us identify you the next time you log in, or if we decide to support passwords in the future, you will be able to create a password for our application. This information is used for identity purposes only. Kollabe allows users to upload images and engage in chat conversations within the application. Any images or files uploaded by users are stored on a public Amazon S3 bucket. While this storage is not private or encrypted, users should avoid uploading or sharing any confidential or sensitive images through Kollabe's chat and upload features. User-uploaded content, including tickets, comments, images and chat messages, may be retained by Kollabe for the purpose of providing and maintaining the services. However, Kollabe does not access or use this content for any other purposes. Users can delete images or messages they have uploaded or sent through the application at any time. However, Kollabe cannot control or delete content that has been copied, shared, or stored elsewhere by other users. Kollabe offers optional AI-powered features using OpenAI's technology. These features are not essential for the core functionality of our app. Only after your explicit consent will we send your relevant input data to OpenAI for processing. We do not share any user data with OpenAI without this active consent. For more information on how OpenAI handles data, please refer to OpenAI's privacy policy. You can choose not to use these AI features without any impact on your ability to use Kollabe's primary functions. By using Kollabe, you agree to the collection and use of your information as described in this privacy policy. If you have any questions or concerns about our privacy policy, please contact us.
3. Information we store
Kollabe only stores the information that is necessary to provide our services. This includes your email address, name, profile picture as well as any session information that we collect through the use of cookies. We do not store any payment information or other sensitive data. For paid subscriptions, we maintain basic subscription information including your plan type, subscription status, and billing periods. This information is used solely to manage your access to premium features. All payment processing and storage of payment details is handled by our payment processor, not by Kollabe. We also store information about your use of our services, such as your game history and preferences. This information is used to improve our services and provide you with a better experience when using Kollabe. Jira Integration. Kollabe offers an integration with Jira that allows users to import tickets into the app for estimation purposes. When integrating with Jira, Kollabe stores basic information about your Jira instance, such as the site URL, site name, and authentication tokens. When importing Jira tickets, only core ticket details like the title, description, priority, ID, and link are stored by Kollabe. No other ticket metadata or comments are retained. Search data from Jira is not persistently stored; ticket data is only stored when users manually import selected tickets. Users can remove the Jira integration at any time, which will delete all stored integration data from Kollabe. We do not share any personally identifiable information with third parties. We do not sell or rent any information that we collect from our users. If you wish to access, correct, or delete any of the information that we store about you, please contact us. We will respond to your request as required by law. By using Kollabe, you agree to the collection and storage of your information as described in this privacy policy.
4. How we store information
Kollabe takes the security of your data seriously, which is why we used a managed database solution through DigitalOcean. Access to DigitalOcean is restricted to authorized personal, with two-factor authentication enabled. We use industry-standard encryption to protect all user data during transmission. This includes the use of SSL/TLS encryption to protect your data when it is transmitted between your device and our servers. If you have any questions or concerns about how we store your information, please contact us. We will do our best to address any concerns you may have. By using Kollabe, you agree to our security practices and the collection and storage of your information as described in this privacy policy.
5. How we use your information
Kollabe only collects and uses information that is necessary to provide our services. We use your email address to allow you to log in to our services and access the features of our application. We also use cookies to store session information, which allows us to keep you logged in to our services and provide you with a seamless experience. We do not share any personally identifiable information with third parties. We do not sell or rent any information that we collect from our users. We may use your information to improve our services and provide you with a better experience when using Kollabe. This may include analyzing your use of our services to identify areas where we can improve or developing new features based on user feedback. For paid subscriptions, we use subscription status and billing period information to manage your access to premium features. We may send you important notifications about your subscription, including billing reminders, subscription changes, and service updates. We may also use your information to communicate with you about updates to our services or changes to our privacy policy. We may also send you promotional emails about our services or other offers that we believe may be of interest to you. You can opt out of receiving promotional emails by following the instructions included in each email. If you wish to access, correct, or delete any of the information that we store about you, please contact us. We will respond to your request as required by law. By using Kollabe, you agree to the collection and use of your information as described in this privacy policy.
6. Disclosure of personal information to others
Kollabe does not disclose any personally identifiable information to third parties. We do not sell or rent any information that we collect from our users. We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others, or to comply with a judicial proceeding, court order, or legal process. We may also disclose your information to our service providers who help us provide our services or process your information on our behalf. These service providers are required to protect your information and are only authorized to use it for the purposes for which we provide it to them. For payment processing, we work with trusted third-party payment processors who handle all payment transactions. These processors have their own privacy policies and security practices to protect your payment information. We only receive confirmation of successful transactions and basic subscription status information. In the event that Kollabe is acquired by or merged with another company, your information may be transferred to the acquiring or merged company. In such a case, we will notify you before your information is transferred and becomes subject to a different privacy policy. If you have any questions or concerns about how we disclose your information, please contact us. We will do our best to address any concerns you may have. By using Kollabe, you agree to our disclosure practices and the collection and use of your information as described in this privacy policy.
7. Security of your information
Kollabe takes the security of your information seriously. We use industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use SSL/TLS encryption to protect your data when it is transmitted between your device and our servers. We also implement strict access controls and monitoring to ensure that only authorized personnel have access to user data. We also regularly review our security practices and update them as needed to ensure that we are providing the highest level of security for our users. If you have any questions or concerns about the security of your information, please contact us. We will do our best to address any concerns you may have. By using Kollabe, you agree to our security practices and the collection and use of your information as described in this privacy policy.
8. Cookie Policy
Kollabe uses cookies to provide our users with a seamless experience. Cookies are small text files that are stored on your device when you use our services. They allow us to remember your preferences and keep you logged in to our services. We use persistent cookies. Persistent cookies remain on your device until they expire or you delete them. These cookies are used to identify you. For subscribers, we use additional cookies to manage your subscription status and access to premium features. These cookies help us ensure you have uninterrupted access to paid features you're entitled to. We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. We do not use cookies to collect any personally identifiable information. We only use cookies to provide our users with a better experience when using Kollabe. You can control the use of cookies through your browser settings. However, please note that disabling all cookies will prevent you from using Kollabe. We require some technical cookies to be enabled in order for the application to work. For example, the __Host-next-auth.csrf-token, __Secure-next-auth.callback-url and plannin-poker cookies are used to identify you and the votes you make in a room. Without these cookies we cannot show your votes to other users. For subscription management, we use essential cookies to maintain your session and verify your access to premium features. These cookies are necessary for providing our paid services and cannot be disabled while using premium features. You can choose to manage your cookies by referring to the device or browser settings for your particular device. Please note that disabling all cookies will prevent you from using Kollabe. By using Kollabe, you agree to our use of cookies as described in this privacy policy.
9. Accessing your data
If you wish to access, correct, or delete any of the information that we store about you, please contact us. We will respond to your request as required by law. In order to protect your privacy and security, we may require that you provide us with additional information to verify your identity before we allow you to access or make changes to your information. We will provide you with access to your information and allow you to correct or delete it, unless we are required by law to retain it or have a legitimate business purpose for retaining it. Please note that we may retain certain information about you as required by law or for legitimate business purposes, such as to resolve disputes or enforce our agreements. If you have any questions or concerns about accessing your data, please contact us. We will do our best to address any concerns you may have. By using Kollabe, you agree to our data access practices and the collection and use of your information as described in this privacy policy.
10. Changes to this policy
Kollabe may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post any updates to this policy on our website and notify our users of any material changes through our services. We encourage you to review this policy periodically to stay informed about our data collection and use practices. Your continued use of our services after any changes to this policy indicates your acceptance of the updated policy. If you have any questions or concerns about changes to this policy, please contact us. We will do our best to address any concerns you may have. By using Kollabe, you agree to our privacy policy and the collection and use of your information as described herein.
11. Deletion of information
If you wish to delete your account and any data associated with it, please contact us. We will respond to your request as required by law. For paid accounts, please ensure you have cancelled any active subscriptions before requesting account deletion. Deleting your account will result in the permanent deletion of all data associated with it, including subscription history, game history, and other user-generated content. Once your data has been deleted, it cannot be recovered. We may retain certain information for a period of time after your account has been deleted, including information necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. For subscription-related data, we maintain basic records as required by tax and accounting regulations, even after account deletion. This information is minimal and kept securely in accordance with applicable laws. If you have any questions or concerns about the deletion of your information, please contact us. We will do our best to address any concerns you may have. By using Kollabe, you agree to the deletion of your information as described in this privacy policy.
12. Contact information
If you have any questions or concerns regarding our privacy policy, the way we handle your data, or issues with your subscription, please feel free to contact us. You can reach us by sending an email to our support team at support@kollabe.com. We will do our best to respond to your inquiries in a timely manner and address any concerns you may have. In addition, if you wish to exercise any of your rights under applicable data protection laws, such as the right to access, correct, or delete your personal information, please contact us. We will respond to your request as required by law. We may update our privacy policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically to stay informed about our data collection and use practices. By using Kollabe, you agree to our privacy policy and the collection and use of your information as described herein.
13. Contact us
If you have any questions, comments, or concerns about our privacy policy or the way we handle your data, please contact us: For subscription-related support, please include your account email address and any relevant subscription details to help us assist you more efficiently. We will do our best to respond to your inquiries in a timely manner and address any concerns you may have. By using Kollabe, you agree to our privacy policy and the collection and use of your information as described herein.
Terms of Use
By accessing or using our web application, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not access or use the web application.
1. Use of the Web Application
Kollabe provides agile collaboration tools through both free and paid subscription plans. By using the web application, you agree to use it for lawful purposes only and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this web application by any third party. You agree to comply with all applicable laws, regulations, and codes of conduct regarding your use of the web application. You agree not to attempt to circumvent subscription limitations by deactivating and reactivating spaces or through other means designed to avoid payment for multiple spaces. Such attempts may result in the suspension or termination of your account.
2. User Accounts and Organizations
While basic features may be accessed without an account, certain features require registration. By creating an account, you agree to provide accurate and complete information about yourself, and to update this information as necessary. You are responsible for maintaining the confidentiality of your account username and password, and for all activities that occur under your account. Organizations are responsible for managing their own user permissions and access controls. Organization administrators have the ability to add or remove team members and modify access permissions. Organizations are responsible for all activities conducted through their organizational accounts and for maintaining appropriate security controls over these permissions.
3. Content
You agree not to upload, post, or otherwise transmit any content that: (i) infringes any intellectual property or other proprietary rights of any party; (ii) is defamatory, harmful, obscene, or otherwise objectionable; or (iii) contains viruses, worms, or other harmful code. Kollabe reserves the right to remove any content that violates these terms and conditions, or that we deem otherwise objectionable. You retain ownership of any content you create or upload to the service. You grant Kollabe a license to store, display, and process this content as necessary to provide the service.
4. Ownership
The web application, including all content, features, and functionality, is owned by Kollabe and its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any part of the web application without our prior written consent.
5. Subscription and Payment Terms
Kollabe offers paid subscriptions that provide access to additional features and functionality. Current subscription fees and payment terms are displayed on our pricing page and during the checkout process. By subscribing to our paid services, you agree to pay all applicable fees according to your selected subscription plan. Prices are subject to change with notice to our users. All payments are processed through our secure payment processor. You agree to provide accurate and complete payment information and authorize us to charge your chosen payment method for the subscription fees according to your selected billing cycle (monthly or annual). Annual subscriptions are offered at a discount compared to monthly subscriptions.
6. Refunds and Cancellations
All sales are final. Kollabe does not provide refunds for subscription payments except in exceptional circumstances, which will be evaluated on a case-by-case basis at our sole discretion. You may cancel your subscription at any time through your account settings or by contacting our support team at support@kollabe.com. Upon cancellation of a monthly subscription, you will retain access to Kollabe's services until the end of your current monthly billing period. For annual subscriptions, you will retain access until the end of your current annual billing period. No prorated refunds will be issued for unused portions of annual subscriptions. After cancellation, you will have 30 days to export your data. After this period, your data may become inaccessible and may be deleted from our systems. Unless cancelled, subscriptions automatically renew for the same term at the then-current rate.
7. Limitation of Liability
Kollabe shall not be liable for any damages arising out of or in connection with the use of this web application, including but not limited to direct, indirect, incidental, consequential, or punitive damages. This limitation of liability applies regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and whether or not we have been advised of the possibility of such damages.
8. Indemnification
You agree to indemnify and hold harmless Kollabe and its affiliates, officers, agents, and employees from any claims or damages arising out of your use of the web application, your breach of these terms and conditions, or your violation of any law or the rights of a third party.
9. Modifications to the Terms and Conditions
Kollabe reserves the right to modify these terms and conditions at any time, without prior notice. Your continued use of the web application after any such modifications shall constitute your acceptance of these modified terms and conditions.
10. Governing Law
These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Queensland, Australia. Any legal action or proceedings arising out of or in connection with these Terms of Use or their subject matter or formation (including non-contractual disputes or claims) shall be brought exclusively in the courts of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of those courts.
If you have any questions or concerns about these terms and conditions, please contact us at support@kollabe.com.